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Envelope-to: bridesfrom@finestweddingsites.com
Delivery-date: Sun, 15 Dec 2019 00:28:44 -0600
From: Finest Wedding <bridesfrom@finestweddingsites.com>
Subject: Venue Review
Reply-To: jacey.sebion@yahoo.com
To: Finest Wedding Sites Client <bridesfrom@finestweddingsites.com>
Message-Id: <31080557.20191215062802.5df5d272e7c5b0.10331856@mail135-8.atl141.mandrillapp.com>
Date: Sun, 15 Dec 2019 06:28:02 +0000
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Venue Name: Seville Golf & Country Club   Name: Jacey   Email:
jacey.sebion@yahoo.com  Review Content: I will start off by saying how
gorgeous the venue is. After looking for the perfect place for almost 3
years, we were so excited when we finally found Seville. Right when walking
in, I know it was the place for our wedding. I wish I could leave a 5 star
review, but unfortunetly things went down hill quickly. Starting back when
we booked at Seville in November of '15, it was so hard to get a hold of an
event director. I don't feel we should have to email & call several times
just to get a reply back. I assumed it was because our wedding was still so
far out (11 months) & figured they were probably just busy with upcoming
weddings. However, as our wedding day approached, nothing changed. It got
to the point to where it was the final weeks before our wedding, and we
couldn't get a hold of anyone to answer our questions. For our rehearsal,
we had a remaining balance that needed to be paid. When getting there, it
was 1K more than our contract stated, which was sent to us the night
before. We were told by Angie, that DJ caught a mistake, which is why the
amount we have been planning on, was suddenly higher. We came prepared to
pay the amount the we were told. When finding out about the mistake they
caught, we asked if that can be paid the following week, since we had
absolutely no notice. Even though it wasn't our mistake, we were told it
had to be paid right then and there, or there would be no wedding. We then
were forced to cut back on other things (open bar, champange, etc) so we
could accdomate for the new, last minute increase. We already had our bar
signs professionally made for what would be offered and for how long. So
those couldn't get used any longer. For the actual wedding day, we were
told we would have an event director there to help out, along with staff to
help set up. Nothing happened. We saw one of the event directors a time or
two, and the rest of the day was sending my mom, maid of honor, & even our
photographer out, looking for someone, since they wouldn not answer calls,
emails, etc. For lunch, we pre order sandwhiches for the bridal party. They
were late, and when we finally got them, there was no bread- so we had to
wait almost an hour for that to make it to us. For our ceremony, we
confimed before even booking Seville, that we plan on having a confetti
canyon for the first kiss, and first dance. We were told the outlet worked
right by the alter. It came time to set it off, and nothing happened, We
were then told it's becasue the outlet doesn't have power. We spent a large
amount of money on the caynon for that specif reason. I was told time &
time again that the outlet DOES work, and will be perfect for this. I don't
understand how that could have slipped, considering the fact we confimed so
many times. For cocktail hour, it was very important to use to have the
table and chairs pulled in once the reception started, so everyone came
inside. When booking the venue last year, we told the event director that
once cocktail hour is over, outside needs to be shut down. No tabes,
chairs, etc. She said it wouldn't be a problem, & made a note of it in our
contract. Being that this was a year before our wedding, I understand
things can get mixed up. So we made sure to confirm at our final meeting.
Our reception then starts, and the ballroom is nearly empty. Everyone was
outside on the table and chairs. We then found one of your staff members
and told her that we were told the table and chairs would be brought inside
right after cocktail hour. We asked her to shut the doors to outside, and
get the tables put away. The night went on, and nothing happend. About 8pm,
we left the reception to find her & reminded her again. She said she would
get right on it. Again, nothing happend. Most of our guest missed cake,
dances, etc, because they were unaware of when it was happening. The
wedding has now been over for some time, yet to this day, we still are
getting told from friends/family about how ridiculous the service was. The
fact that the guests even noticed, is embarrassing. This was a huge day for
us. I'm not one to ever leave a negative review, however, I just felt it
was necessary to warn others. We planned and saved for this one day for
over 4 years. Like I said, the venue is gorgeous, but if I could go back
and do it again, I would have found somewhere else with better customer
service. We're all very disappointed with how everything was handled, and
wish we could go back in time to change venues.   Rating: 1   Created Date:
2019/12/15
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<table>
                                  <tr>
                                    <td>Venue Name:</td>
                                    <td>Seville Golf & Country Club</td>
                                  </tr>
                                  <tr>
                                    <td>Name:</td>
                                    <td>Jacey</td>
                                  </tr>
                                  <tr>
                                    <td>Email:</td>
                                    <td>jacey.sebion@yahoo.com</td>
                                  </tr><tr>
                                    <td>Review Content:</td>
                                    <td>I will start off by saying how gorg=
eous the venue is. After looking for the perfect place for almost 3 years, =
we were so excited when we finally found Seville. Right when walking in, I =
know it was the place for our wedding. I wish I could leave a 5 star review=
, but unfortunetly things went down hill quickly. Starting back when we boo=
ked at Seville in November of '15, it was so hard to get a hold of an event=
 director. I don't feel we should have to email & call several times just t=
o get a reply back. I assumed it was because our wedding was still so far o=
ut (11 months) & figured they were probably just busy with upcoming wedding=
s. However, as our wedding day approached, nothing changed. It got to the p=
oint to where it was the final weeks before our wedding, and we couldn't ge=
t a hold of anyone to answer our questions. For our rehearsal, we had a rem=
aining balance that needed to be paid. When getting there, it was 1K more t=
han our contract stated, which was sent to us the night before. We were tol=
d by Angie, that DJ caught a mistake, which is why the amount we have been =
planning on, was suddenly higher. We came prepared to pay the amount the we=
 were told. When finding out about the mistake they caught, we asked if tha=
t can be paid the following week, since we had absolutely no notice. Even t=
hough it wasn't our mistake, we were told it had to be paid right then and =
there, or there would be no wedding. We then were forced to cut back on oth=
er things (open bar, champange, etc) so we could accdomate for the new, las=
t minute increase. We already had our bar signs professionally made for wha=
t would be offered and for how long. So those couldn't get used any longer.=
 For the actual wedding day, we were told we would have an event director t=
here to help out, along with staff to help set up. Nothing happened. We saw=
 one of the event directors a time or two, and the rest of the day was send=
ing my mom, maid of honor, & even our photographer out, looking for someone=
, since they wouldn not answer calls, emails, etc. For lunch, we pre order =
sandwhiches for the bridal party. They were late, and when we finally got t=
hem, there was no bread- so we had to wait almost an hour for that to make =
it to us. For our ceremony, we confimed before even booking Seville, that w=
e plan on having a confetti canyon for the first kiss, and first dance. We =
were told the outlet worked right by the alter. It came time to set it off,=
 and nothing happened, We were then told it's becasue the outlet doesn't ha=
ve power. We spent a large amount of money on the caynon for that specif re=
ason. I was told time & time again that the outlet DOES work, and will be p=
erfect for this. I don't understand how that could have slipped, considerin=
g the fact we confimed so many times. For cocktail hour, it was very import=
ant to use to have the table and chairs pulled in once the reception starte=
d, so everyone came inside. When booking the venue last year, we told the e=
vent director that once cocktail hour is over, outside needs to be shut dow=
n. No tabes, chairs, etc. She said it wouldn't be a problem, & made a note =
of it in our contract. Being that this was a year before our wedding, I und=
erstand things can get mixed up. So we made sure to confirm at our final me=
eting. Our reception then starts, and the ballroom is nearly empty. Everyon=
e was outside on the table and chairs. We then found one of your staff memb=
ers and told her that we were told the table and chairs would be brought in=
side right after cocktail hour. We asked her to shut the doors to outside, =
and get the tables put away. The night went on, and nothing happend. About =
8pm, we left the reception to find her & reminded her again. She said she w=
ould get right on it. Again, nothing happend. Most of our guest missed cake=
, dances, etc, because they were unaware of when it was happening.
The wedding has now been over for some time, yet to this day, we still are =
getting told from friends/family about how ridiculous the service was. The =
fact that the guests even noticed, is embarrassing. This was a huge day for=
 us. I'm not one to ever leave a negative review, however, I just felt it w=
as necessary to warn others. We planned and saved for this one day for over=
 4 years. Like I said, the venue is gorgeous, but if I could go back and do=
 it again, I would have found somewhere else with better customer service. =
We're all very disappointed with how everything was handled, and wish we co=
uld go back in time to change venues.</td>
                                  </tr>
                                  <tr>
                                    <td>Rating:</td>
                                    <td>1</td>
                                  </tr>
                                  <tr>
                                    <td>Created Date:</td>
                                    <td>2019/12/15</td>
                                  </tr></table><img src=3D"https://mandrill=
app.com/track/open.php?u=3D31080557&id=3Df6ff3338809e474dbcc5e3097f6647fa" =
height=3D"1" width=3D"1">

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