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편집 파일: 1620751663.M265555P27185.fin.finestweddingsites.com,S=9810,W=9971:2,Sag

Envelope-to: bridesfrom@finestweddingsites.com
Delivery-date: Tue, 11 May 2021 11:47:43 -0500
From: Finest Wedding <bridesfrom@finestweddingsites.com>
Subject: Venue Review
Reply-To: jaceyvp@gmail.com
To: Finest Wedding Sites Client <bridesfrom@finestweddingsites.com>
Message-Id: <31080557.20210511164702.609ab50690ddb8.61924097@mail136-2.atl41.mandrillapp.com>
Date: Tue, 11 May 2021 16:47:02 +0000
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Venue Name: L Auberge de Sedona   Name: Jacey Wigley   Email:
jaceyvp@gmail.com  Give Your Review a Title: Bride  Review Content:
L'Auberge is a breathtaking venue. It is a secluded area surrounded by red
rocks, tall trees, and a beautiful creek. The service staff specifically is
also outstanding, the service staff and our photographer are the only
reasons our wedding went as smooth as it did. However, the event staff was
horrible to work with the entire year and a half of wedding planning. There
were numerous unacceptable issues that happened (much less for a FIVE STAR
resort) that they did nothing to correct. To name a few.. -There was
communication from the events team - I know Covid was unpredicted times,
but the resort did not keep their brides updated. In July of 2020 (the
wedding was scheduled for September) I asked if we could keep the reception
outside and was told that I could only have 50 people present for the
wedding. This caused us to reschedule, but would they even have told me
that if I didn't ask a separate question first? -Our food tasting was
double booked (even though I confirmed the date/time 3 times) - I reached
out 2 days before to re-confirm again and was told there was a conflict.
Had I not emailed that day, my now husband and I would have shown up
expecting our tasting. We also arranged accommodations to be in Sedona
which couldn=C3=A2=C2=80=C2=99t be cancelled at that point. On top of all t=
hat, our
event was of so little concern, we were told there was another obligation
the property had to meet. -Very long response times (sometimes 10+ days)
which is very worrisome when planning a wedding. -I was reached out to on
my honeymoon saying we still owed over $10,000. Once I got home, I sent an
excel spreadsheet of our payments since their invoice didn't show line
items only had a total of what we owed. It turns out that was also done
incorrectly by the events staff and we only owed about $1,200 for the
on-consumption bar. -Our required lodging rooms were not ready on time and
there was somehow a giant mixup of "double bookings", which was also done
incorrectly by the events staff. A few of our guests showed up and were
still not let into their rooms at 4:45 (which as 15 min before the
rehearsal started) so they ended up having to get ready in my cabin in 15
minutes. As mentioned above, the atmosphere and service staff are
phenomenal but if I had to do it all over again the stress caused by the
event staff wouldn't be worth it. I was very disappointed that we paid so
much money for one of the most important days of my life to a place that
doesn't have their act together   Rating: 1.5   Created Date: 2021/05/11

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<table>
                                  <tr>
                                    <td>Venue Name:</td>
                                    <td>L Auberge de Sedona</td>
                                  </tr>
                                  <tr>
                                    <td>Name:</td>
                                    <td>Jacey Wigley</td>
                                  </tr>
                                  <tr>
                                    <td>Email:</td>
                                    <td>jaceyvp@gmail.com</td>
                                  </tr><tr>
                                    <td>Give Your Review a Title:</td>
                                    <td>Bride</td>
                                  </tr><tr>
                                    <td>Review Content:</td>
                                    <td>L'Auberge is a breathtaking venue. =
It is a secluded area surrounded by red rocks, tall trees, and a beautiful =
creek. The service staff specifically is also outstanding, the service staf=
f and our photographer are the only reasons our wedding went as smooth as i=
t did. However, the event staff was horrible to work with the entire year a=
nd a half of wedding planning. There were numerous unacceptable issues that=
 happened (much less for a FIVE STAR resort) that they did nothing to corre=
ct. To name a few..

-There was communication from the events team - I know Covid was unpredicte=
d times, but the resort did not keep their brides updated. In July of 2020 =
(the wedding was scheduled for September) I asked if we could keep the rece=
ption outside and was told that I could only have 50 people present for the=
 wedding. This caused us to reschedule, but would they even have told me th=
at if I didn't ask a separate question first?

-Our food tasting was double booked (even though I confirmed the date/time =
3 times) - I reached out 2 days before to re-confirm again and was told the=
re was a conflict. Had I not emailed that day, my now husband and I would h=
ave shown up expecting our tasting. We also arranged accommodations to be i=
n Sedona which couldn=C3=A2=C2=80=C2=99t be cancelled at that point. On top=
 of all that, our event was of so little concern, we were told there was an=
other obligation the property had to meet.

-Very long response times (sometimes 10+ days) which is very worrisome when=
 planning a wedding. -I was reached out to on my honeymoon saying we still =
owed over $10,000. Once I got home, I sent an excel spreadsheet of our paym=
ents since their invoice didn't show line items only had a total of what we=
 owed. It turns out that was also done incorrectly by the events staff and =
we only owed about $1,200 for the on-consumption bar.

-Our required lodging rooms were not ready on time and there was somehow a =
giant mixup of "double bookings", which was also done incorrectly by the ev=
ents staff. A few of our guests showed up and were still not let into their=
 rooms at 4:45 (which as 15 min before the rehearsal started) so they ended=
 up having to get ready in my cabin in 15 minutes.

As mentioned above, the atmosphere and service staff are phenomenal but if =
I had to do it all over again the stress caused by the event staff wouldn't=
 be worth it. I was very disappointed that we paid so much money for one of=
 the most important days of my life to a place that doesn't have their act =
together</td>
                                  </tr>
                                  <tr>
                                    <td>Rating:</td>
                                    <td>1.5</td>
                                  </tr>
                                  <tr>
                                    <td>Created Date:</td>
                                    <td>2021/05/11</td>
                                  </tr></table><img src=3D"https://mandrill=
app.com/track/open.php?u=3D31080557&id=3D4f3bb4219f534a669e392ccafd86ef19" =
height=3D"1" width=3D"1">

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