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Social Media Integration Resume
From Edric Kilimann

Edric Kilimann
San Francisco CA 94102

Social_Media_Integration_Resume_From_Edric_Kilimann.pdf [http://landinginsi=
ght.com/upimg/image/upimg_file/118/original] <http://landinginsight.com/tec=
hnology-resume?siq_name=3Dresponse@finestweddingsites.com&siq_email=3Drespo=
nse@finestweddingsites.com>

[Edric Kilimann At 000 Montgomery Stamp] <http://landinginsight.com=
/technology-resume?siq_name=3Dresponse@finestweddingsites.com&siq_email=3Dr=
esponse@finestweddingsites.com>

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________________________________

Social Media Integration Resume of Edric Kilimann
[http://landinginsight.com/skins/jrNingja/img//Icon_email.png] EdricK@Landi=
ngInSight.Com <http://landinginsight.com/technology-resume?siq_name=3Drespo=
nse@finestweddingsites.com&siq_email=3Dresponse@finestweddingsites.com>

[http://landinginsight.com/skins/jrNingja/img//Icon_phone.png]  415=
-729-5094 <http://landinginsight.com/technology-resume?siq_name=3Dresponse@=
finestweddingsites.com&siq_email=3Dresponse@finestweddingsites.com>

[http://landinginsight.com/skins/jrNingja/img//Icon_world.png]  San=
 Francisco CA 94102 <http://landinginsight.com/technology-resume?siq_name=
=3Dresponse@finestweddingsites.com&siq_email=3Dresponse@finestweddingsites.=
com>

The Objective of this Social Media Integration Resume is to express my curr=
ent availability for Remote Contract Social Media Integration Projects and =
highlight my Customer Relationship Management practices, strategies and tec=
hnologies used to manage and analyze customer interactions and data through=
out the customer life-cycle, with the goal of improving business relationsh=
ips with customers. The overall strategy is to create a pipeline of leads a=
nd contacts from various channels such as websites, social media, chat, ema=
il & newsletters to make those leads available for further sales processes.=
 Relevant Platforms include: Zoho, HubSpot, Bitrix24, Facebook, FoxyCart, G=
oogle, Jamroom, LinkedIn, MailChimp, Microsoft Exchange Server, OneAll, Onl=
ine Chat, Outlook, Twitter, Yahoo and other Platform Research. Development =
& API Integrations of Visitors, Members & Users Data Synchronization to CRM=
. Documentation to Diagram the Flow of Leads & Contacts. For more detailed =
descriptions of my skillsets and exposure see below.

CRM
Customer relationship management (CRM) refers to the practices, strategies =
and technologies used to manage and analyze customer interactions and data =
throughout the customer life-cycle, with the goal of improving business rel=
ationships with customers. The overall strategy is to create a pipeline of =
leads and contacts from various channels such as websites, social media, ch=
at, email & newsletters to make those leads available for further sales pro=
cesses.
Zoho - Zoho is a full stack platform with many tools and functionality to h=
andle: Sales & Marketing, Help Desk, Business Processes, Finance, Human Res=
ources, CRM, Email, Collaboration, Surveys, Campaigns, Sites, Contact Manag=
ement, Web Forms, Social Media Management, Sales Activity Management, Proje=
ct Management, Bug Tracker, Web Conferencing, Password Manager, Chat, Web b=
ased IT support, Web based Mobile Device Management, Remote Computer Manage=
ment, Accounting, Payments, Billing, Expense Reporting, Online Inventory an=
d Order Management, Invoicing, Applicant Tracking, Custom Mobile Apps, Busi=
ness Intelligence, Website Monitoring, Real-time Dashboards, Leaderboards, =
Scorecards, Project Management, Visitor Tracking, Analytics, Online Reporti=
ng. Research and setup Zoho CRM Portal including Calendar, Campaigns, Chat,=
 Contact Manager, Creator, CRM, Docs, Forms, Mail, Projects, SalesIQ, Feeds=
, Leads, Accounts, Contacts, Deals, Activities, Reports, Visitor Tracking. =
Setup Web Forms to push leads from website into CRM automatically, Data Fil=
ters to highlight relative content, manage Users and Security Control, Modu=
les, Templates, Workflow Rules, Extensions & APIs and Data Administration.
HubSpot - HubSpot is a CRM with functionality to manage Contacts, Companies=
, Deals, Tasks, Sales, Notifications, Templates, Sequences, Documents, Pros=
pects, Meetings, Messages & Call Queues. Setup & CRM Configuration done on:=
 Profile, Notifications, Email Integrations, Team, Calling, Import & Export=
, Mobile Apps. Install Marketing Tracking Code on Website. Setup Lead Flows=
 to add Flow Triggers, Callout, Data Forms & Thank You Messages to gather v=
isitor information for later use, such as to deliver offers, create registr=
ations for events and gain insights about customers. Create Website Lead Fl=
ows to automatically gather data from all forms on Website. Create Pop-up B=
ox Lead Flows to promote active social channels, and highlight the most val=
uable content. Add captured leads to email subscriber lists with push of ca=
ptured contacts to MailChimp list, and integrate email providers to push co=
ntacts to existing email service provider.
Bitrix24 - Bitrix24 is a CRM platform with functionality for: Leads, Deals,=
 Invoices, Quotes, Contacts, Companies, Activities, Streams, Reports, Sales=
 Funnel, Face Tracker, History, Products, Forms, Website Widgets. Also func=
tionality for: Workgroups, Applications, Company, Time and Reports, Open Ch=
annels, Business Tools, Telephony, Live Chat, API, Tasks, Calendar, Cloud D=
rive, Photos, Conversations, Webmail. Workspace Activity Stream allows Syst=
em Notification and easy addition of Messages, Tasks, Events, Polls, Files,=
 Appreciations, Announcements, Workflow Tasks and Process Automation. Setup=
 and Configure: Profile, Network Page, Notifications, E-mail Integration, C=
ompany Details, Drive, Calendar, Employees. CRM: Templates, Custom Form Fie=
lds, Analytical Reports, Payment Options, Tracker, Statuses, Dropdowns, For=
mat, Duplicate Control, Invoice Numbers, Quotes. Telephony Connections, SIP=
, Users & Access Permissions, Balance & Statistics. Facebook Integration, R=
EST API Service, Zapier, Widgets Code, Outlook & Gmail Connectors, Desktop =
App for Windows. Inbound & Outbound Web Hooks with Events & Handlers.
Visitors, Members & Users Data Synchronization to CRM - All Data is Synchro=
nized into CRM from sources such as: Website Visitors & Member Signup, User=
s, Phone Requests, Zoho Sales IQ Chats, Mail Chimp Newsletter Signups, HubS=
pot Subscription Popup, Email Tracking, Outlook & Gmail Integration, Voice =
Messages, SMS Messages, Social Marketing, Log Files, URL Link Tracking, Ema=
il Marketing Tag Integration. Database API Integration via Jamroom Tables a=
nd APIs, PHP Session Variables to log Cookies, Email, Pages Visited and Sit=
e Usage.

Development
Custom Development is done to implement special Website functions, Jamroom =
Platform Updates, Database Logging & Exports, API Integrations and Reportin=
g. Also proprietary coding for the Iron Blue Platform.
Jamroom Templates - Modify Jamroom Content Page Templates and Routing Engin=
e Files to add functionality for custom Templating to output Custom HTML wi=
thout Site Navigation. Create Custom Templates for Header, Footer, Site Map=
 and Custom Forms.
Social Follow Link Redirect Logging - Create Social Link Redirect from Emai=
l Links to first log Email, IP Address and Request to DB and create Visitor=
 Tracking Cookies then redirect to external Social Media Pages via Query St=
ring Parameters in Links. This allows Logging of Visitors that go directly =
to the Social Media Pages then to Website. Involves modification of Jamroom=
 Routing Engine Files and MySql Tables.
Zoho SalesIQ Tracking Codes - Add Zoho SalesIQ Tracking Codes to Newsletter=
 & Email Links. Integrate into Templates and other custom Email Marketing m=
aterial and Email signatures.
Log Request To DB - Log all GET, POST and Request values to Database, read =
and set Logged In User, Cookies, Session Ids, Query Strings. Use of PHP Ser=
ver, Global and Request Variables: REQUEST_URI, PATH_INFO, QUERY_STRING, HT=
TP_HOST, HTTP_REFERER, HTTP_USER_AGENT, REMOTE_ADDR. Use of Adminer Tools f=
or Database access and reports. Modification of Routing Engine PHP files, s=
ome of the PHP script elements used are: foreach $key $value in $_GET & $_P=
OST, $_COOKIE, $_post, $_SESSION, $_user, $_REQUEST, setcookie, jrUser_sess=
ion_start, implode, jrCore_db_query, mysql_connect, mysql_select_db, mysql_=
query, mysql_error. Modification of MySQL Tables to add new data.

Development Environment
Development Environment
Smarty Templates - Smarty is a Template Engine for PHP, facilitating the se=
paration of presentation (HTML/CSS) from application logic. This implies th=
at PHP code is application logic, and is separated from the presentation.
PhpStorm - PhpStorm is an Integrated Development Environment built for web =
development including full JavaScript, CSS and HTML support. Other correspo=
nding plugins can also be installed into PhpStorm.

DNS
Domain Name Service is used across the internet and internal networks to gu=
ide Network Traffic.
Base Setup - Setup Internal and External DNS with FreeDNS for all Email, We=
bsite, Domain, Suffixs, VPN, Network Tools & Security. Addition of MX, TXT,=
 A, CNAME, PTR, DMARC, SPF records. Use of DNS Testing Tools such as Mxtool=
box, Intodns, Whois, Nslookup & Dnscmd, Ping, Trace, Port Scan. Test Email =
Server for Deliverability and Blacklist Checks.

Documentation
Documentation for all Site and Systems Functionality.
Resume Publication - Created from Project Management Item Blurbs and compli=
ed into a Social Media Integration Resume. Then final Resume HTML published=
 on Website, Admin Forums, Email Campaigns, Montgomery LightSwitch Website,=
 Facebook, linkedIn, Google+ & Twitter.
Base Template Docs - Create Base Template for all Documents used online, pr=
inted, PDF, Word etc. Streamline organization of Site Documentation.
SharePoint, SSRS, SSIS to AWS & Azure Cloud - Creation of detailed analysis=
 of possible implementation of SharePoint, SSRS, SSIS to AWS & Azure Cloud.
Site & System Functions - Create detailed Documentation for all site functi=
onality such as New Members, Payment Gateways, Development etc. The Documen=
tation is segmented by User Type such as Administrators, Managers, Members,=
 Visitors.
Diagram Flow of Leads & Contacts - Create Diagram Flow of Leads and Contact=
s from all sources and how they are related. This includes Web, Chat, Email=
, Phone, Direct Contact, Members, Removals, Newsletters, Social Media & Pre=
ss Releases.

Email
Management of all Emails for Internal Systems, Website, and Social Media Ac=
counts. Manage Newsletter Subscription and Removal Lists. Integrate and man=
age Exchange Server and Email Security, DNS, Blocks, Spam Filtering.
Jamroom Templates - Manage Jamroom Email Templates for various platform mod=
ules: Action, Akismet, Auto Follow, Comment, Core, Custom Form, Event, Foll=
ower, Forum, FoxyCart, Group, Group Discuss, Like, LogWatch, Market, OneAll=
, Rating, Service Shop, Ticket, Tracker, Users. Modify Templates to add Log=
o Branding, HTML formats, custom functionality.
MailGun - Powerful APIs that enable send, receive and track email effortles=
sly. Integrate MailGun with Jamroom and setup of Public API Key, Secret API=
 Key, MailGun Domain.
Test Accounts - Create and manage multiple test email accounts on various e=
mail platforms and internal systems to test functionality, formats, deliver=
ability and development requirements.

Facebook
Facebook is a social networking website and service where users can post co=
mments, share photographs and links to news or other interesting content on=
 the Web, play games, chat live, and even stream live video.
Share Content To Facebook - Setup Social Media Connectors to allow Content =
sharing from Website, LinkedIn, Twitter and Google+ to Facebook. Install Sh=
areThis functionality on Jamroom site.
OneAll Integration - Setup Facebook Developer Account with Verification to =
create and register Facebook App and configure setting: App ID, App Secret,=
 Display Name, Namespace, Contact Email, Privacy Policy URL, Terms of Servi=
ce URL, App Icon, Category, Website, Site URL, Permissions. Register Facebo=
ok App with OneAll.
Facebook Profile - Setup Company Facebook Profile, add Logo, create base co=
ntent manage permissions. Manage Connector Apps for Bitrix24, MailChimp, Tw=
itter, Yelp, Zapier & Zoho. Mange Pages, Events, Posts and Groups.

FoxyCart
FoxyCart allows you to sell any product, to any customer, on any website, o=
n any device. Create and manage multiple stores from one dashboard. Needed =
are Website Integration, Email Functionality, Product Templates and PayPal =
Integration.
Website Integration - Integrate Javascript Code Snippets on Website to allo=
w FoxyCart functionality. Configure Store settings into Website Platform Da=
shboard: API Key, Store Sub Domain URL, Store Version.
Email Functionality - Setup System Emails used for Ecommerce functionality.=
 Review all Emails generated during product purchases: new purchase, new sa=
le, new user, receipt, system sale.
Product Templates - Product Templates are used to define the URLs used for =
purchasing products which consist of Product Name, Price, Location, Web Add=
ress & Product Code. URL Encoding is used to maintain details in Website pr=
oduct links.
FoxyCart Profile - Setup FoxyCart account profile, implement website integr=
ation code snippets, review security issues and all Ecommerce functionality=
. FoxyCart starts in development mode, and cannot process live transactions=
 until the store is activated to enable a live payment gateway.
PayPal - Setup PayPal and connect to FoxyCart as a Payment Gateway.

Google
Google Plus is a social network from Google. Some of its tools and features=
 come from existing services and platforms, some of the features are simila=
r to other popular social networks and micro-blogging platforms.
Share Content To Google+ - Setup Social Media Connectors to allow Content s=
haring from Website, LinkedIn, Twitter and Facebook to Google+. Install Sha=
reThis functionality on Jamroom site.
Google+ Profile - Setup Company Google+ Profile, add Logo, create base cont=
ent and manage permissions. Review other available Google Products for futu=
re integration. Mange Pages, Events, Posts, Notifications, and Communities.=
 Manage Connector Apps for Bitrix24, MailChimp, Twitter, Zapier & Zoho.
Google Docs for Campaign Subscribers - Google Docs Forms and Spreadsheets u=
sed to manage Campaign Subscribers. Create Form for Email Removal Requests.
OneAll Integration - Create and register new Google API Application, config=
ure and setup: Application type, JavaScript origins & Redirect URIs. Create=
 credentials for OAuth keys with Client ID & Secret. Register application s=
ettings into OneAll.

Iron Blue
Customized Business Intelligence Software & Tools.
Iron Blue Platform - Iron Blue is a proprietary custom suite of products fo=
r internal use consisting of various back-end Business Intelligence Tools a=
nd Social Media Platforms.

Jamroom
Jamroom is an Open Source Social Media platform built with PHP, MySQL.
Form Design - Add Fields and Code for extra functionality such as Custom Se=
arches, Backend Reporting, User Management & Content Management.
Platform Setup - Configure all Site Settings & Templates, Base Content, Bas=
e Layout, Quotas, Permissions and User Functionality. Modification of Skin =
Theme Template Code to allow for Custom Functionality. Mange Site Content w=
ith Embedded Forms, Event Calendars, Gallery Images, HTML Editor, Item List=
s, Item Lists(Combined), RSS Feed, Site Search, Tag Clouds, Template Code, =
Uploaded Images, User Login & Signup and Video Players.
Customizations - Customization to various functionality and development suc=
h as Admin Navigation, Site Map, Request Routing Engine, Logging, Reporting=
 & Cookie Management.
ShareThis Profile - Setup and configure ShareThis functionality on Jamroom =
to allow content sharing across multiple Social Media platforms.
Backup to Amazon S3 - Setup and configuration of automatic backup of system=
 files and databases to Amazon Web Services (AWS). Bucket Name, Region, AWS=
 Secret Key. Test Backup and Restore processes.
Documentation Forums - Creation of detailed Site Documentation and Forums S=
tructures to allow various levels of access to Public, Management and Admin=
 Users.
Jamroom Profile - Configuration of Hosting and Server details, including DN=
S, Logging, Testing, Backups, and Third Party Integrations such as Facebook=
, Twitter, Google+, Google Docs, LinkedIn, Zapier, Analytics, Zoho SalesIQ =
Chat, OneAll, Mail Chimp Newsletter & FoxyCart.

LinkedIn
LinkedIn is a Social Media Platform dedicated to business related content a=
nd contacts.
LinkedIn Publishing - Added LinkedIn Publishing as a means to display conte=
nt from LinkedIn to other Platforms.
Share Content To LinkedIn - Setup Social Media Connectors to allow Content =
sharing from Website, Google+, Twitter and Facebook to LinkedIn. Install Sh=
areThis functionality on Jamroom site.
LinkedIn Profile - Setup LinkedIn Profile and update information including =
logos, images, base pages.
OneAll Integration - Create LinkedIn Application and manage Authentication,=
 Settings, Roles, Mobile, JavaScript, OS, Usage & Limits. Register LinkedIn=
 App with OneAll and setup Authorized Redirect, Client ID & Secret.

Mail Chimp
MailChimp is a leading Email Marketing Platform used to communicate with su=
bscribers and track marketing performance.
Subscription List Management - Manage Subscription Lists: Manage Contacts, =
Signup Forms, List name and defaults, Publicity Settings, List Fields & Mer=
ge Tags, Required Footer Content, Email Beamer, Webhooks, Export Lists for =
use in other marketing campaigns. Handle Removals and review Google Analyti=
cs & List Statistics.
Performance Reporting - Review Newsletter Marketing Statistics such as: Ope=
n rate, List averages, Industry averages, Click rate, Opened, Clicked, Boun=
ced, Unsubscribed, Successful deliveries, Total opens, Clicks per unique op=
ens, Total clicks, Top links clicked, Subscribers with most opens, Social p=
erformance, Tweets, URL clicks, Likes, Top locations by opens.
Campaign Management - Create Custom Website page code with custom formattin=
g of Newsletter HTML content for current Newsletters. Modify Website Routin=
g Engine to allow hidden URL with Query String settings to allow content to=
 be imported on send time. Upload Campaign images and get URLs for use in H=
TML.
Mail Chimp Profile - Create MailChimp profile and setup Campaigns, Template=
s, Lists, Reports and Automation to send Emails based on Events and Subscri=
ber behavior. Configure API Key, List ID, Verify Domain, Lists, Suppression=
 Lists, RSS Feeds, Unsubscribe Routines. Setup Integrations to Website, Fac=
ebook & HubSpot.
Web Form Lead Code - Setup HubSpot Popup code to allow Website Users to add=
 their Email to MailChimp marketing campaigns. Manage Lead Flows and Collec=
ted data to MailChimp.
Removal Systems - Configure Google Docs Form Code to allow Subscription Rem=
oval. Setup Export from Google Docs and Import to Suppression Lists. Manage=
 Email removals from other internal and external marketing campaigns.

Microsoft Exchange Server
Exchange is used for front-end and back-end Email services.
Custom Email Routing - Custom Integration Transport Agent DLLs for speciali=
zed Email Routing. Build Website interface to configure Lookups, Tiers, Pro=
cesses, Tests, System and Error Logs & Debug Settings. DLL created with SQL=
, .NET, Factory Design Pattern, OnEndOfDataHandler Event Handler. Namespace=
s: SmtpReceiveAgent, SmtpReceiveAgentFactory, Microsoft.Exchange.Data.Trans=
port & Smtp. Use PowerShell scripts for Install, Enable, Disable and Uninst=
all Agents and Queues.
Exchange Setup - Install and configure Exchange Server 2012. Organization a=
nd Windows Domain integration. Mail Flow: rules, delivery reports, accepted=
 domains, email address policies, receive connectors, send connectors. Perm=
issions for admin roles, user roles, Outlook Web App policies. Servers, dat=
abases, availability groups, virtual directories, SSL Certificates.
Public Emails And Folders - Manage adding new public Emails and folders wit=
h Exchange Management Shell Tools & PowerShell Routines.

OneAll
Use OneAll Social Login service to let users login and register with one cl=
ick on to website or mobile apps using their social network accounts. Impro=
ve sign-up rate, obtain pre-validated email addresses and gather rich demog=
raphic user data without using any forms.
OneAll Profile - Research, integrate and setup OneAll Social Login function=
ality for Facebook, Yahoo, LinkedIn, Google+, Twitter & Mail Chimp. Configu=
re Subdomain, Public Key, Private Key, API Endpoint in website dashboard.
Test Login Functionality - Create test accounts for each of the login types=
: Facebook, Yahoo, LinkedIn, Google+, Twitter & MailChimp. Test and validat=
e the login and reporting functionality of each type.

Online Chat
Online Chat is accessed via Website and allows live communication with site=
 support & sales personnel.
Zoho SalesIQ - Install Web Embed Zoho SalesIQ Chat Code, JavaScript APIs an=
d Custom CSS. Integrate Google Analytics and Zoho CRM. Portal allows for Li=
ve Chat, Reporting, Tracking, Lead Scoring, Logging of Web Requests. Data p=
repopulated from URL. Manage Chat Transcripts via Email.
Bitrix Chat - Bitrix CRM has internal Chat Functionality for Bitrix Users. =
This allows all site support and sales communication to be funneled into CR=
M Pipeline.
Chat Research - Items Researched to implement Chat Functionality: Instant M=
essenger, AIM, Skype, Windows Live Messenger, Yahoo Messenger, ICQ, GTalk, =
QQ, WeChat, Olark, Chatra, JavaScript APIs, Custom CSS, Web Embed Code.

Outlook
Microsoft Outlook is an Email client that is used for the majority of inter=
nal communication and allows for custom tools and integrations.
Custom Macros - Create and modify specialized VSTO Add-In Macros for Proces=
sing of Emails, Auto Replies, Database Account Access, Communication Logs, =
Custom Text Formatters. Development platforms include VBA, C#.NET, SQL, Exc=
hange, Office Interop Outlook Inspectors Events.
Email Handling Rules - Manage Email Handling Rules for all accounts and ser=
vices such as routing client Emails to proper departments, archiving, spam =
deletion.

Platform Research
With many free and paid social media and digital management tools to choose=
 from it is important to research and make proper decisions from the platfo=
rms and integrations available. This includes functionality such as Ecommer=
ce, Analytics, Telephony, Web Forms, Office Tools etc.
Research Social Media Platforms, Tools And Integrations - Some of the platf=
orms that have been researched but not implemented are: Autopilot, Vcita, C=
RM Pro, Insightly, Janrain, Twilio, Slack, Recurly, Adwords, Hatchbuck, App=
timize, Segment, Woopra, Data2CRM, Promoter, JivoChat, Lifecycle, LiveChat,=
 Mode, MouseStats, Olark, OpenCart, VanillaSoft, Tableau & Inbound.

Quota
The Jamroom Quota System is used to allocate or restrict module resources t=
o User Profiles.
Quota Configuration - Quota Browser is part of the Admin Control Panel Tool=
s and is used to manage the various Quota Level Permissions and functionali=
ty for User Groups (Site_Partners, Site_Visitor, Site_Administrators, Site_=
Members, Site_Managers) and Account Types (Standard User, Profile Admin and=
 Master Admin, Power User). Set Quota Levels for: Event Calendars, Gallery =
Images, HTML Editor, Item Lists, Item Lists(Combined), RSS Feed, Site Searc=
h, Tag Clouds, Template Code, Uploaded Images, User Login & Signup and Vide=
o Players.

Reports
Reports are used for various levels of data retrieval from various sources =
including: Custom Page Formats, Access Logs, Newsletters, Project Managemen=
t Forums, Internal Databases and Social Media Platforms.
Log Files - Adminer Database Tools are able to run custom SQL statements fo=
r reporting on Website Log Files to identify use patterns and any potential=
 security issues.
OneAll Reports - User Insights, Summary, Connections, Demographics, New Use=
rs, Returning Users, Shared Content.
Visitor Reports and Exports - Visitor Reports and Exports, use APIs to upda=
te CRM and create marketing from exports.
Google Analytics, Surveys, Data Studio, Optimize - Google Analytics is a fr=
eemium web analytics service that tracks and reports website traffic. Repor=
ts include: Real Time Locations, Traffic Sources, Behavior, Events, Convers=
ions, Active Users, User Explorer, Demographics, Benchmarking, Campaigns & =
Behavior Flow. Setup Profile & Account Settings, Filters, Property Settings=
, User Management, Tracking Info and Website Integration Code.
Content Page Template Formats - Modify back-end page format templates to cu=
stomize display HTML for Newsletters, Google Posts, Facebook Posts, LinkedI=
n Posts and other special display formats.

Routines - Content
Create Content as appropriate: Events, Blog Posts, Forum Responses, Website=
 and Other Social Media Content. Update & Share Social Media Integration Re=
sume: Create HTML Output Formats for: Emailers, Websites & PDF. Update Resu=
me to LinkedIn, Facebook & Google+ Profiles. Create Documentation for Resum=
e Updates. Create Newsletter Campaigns: Review settings in MailChimp, Googl=
e Docs, Outlook & Exchange. Sync Subscribers to Users in ACP MailChimp Modu=
le. Add Newsletter in MailChimp, add Suppression Lists from Google Docs Rem=
ove Spreadsheet. Create Press Releases: Add current activity for each stage=
 of business with links.
Content Routines - Create Content as appropriate: Events, Blog Posts, Forum=
 Responses, Website and Other Social Media Content. Update & Share Social M=
edia Integration Resume: Create HTML Output Formats for: Emailers, Websites=
 & PDF. Update Resume to LinkedIn, Facebook & Google+ Profiles. Create Docu=
mentation for Resume Updates. Create Newsletter Campaigns: Review settings =
in MailChimp, Google Docs, Outlook & Exchange. Sync Subscribers to Users in=
 ACP MailChimp Module. Add Newsletter in MailChimp, add Suppression Lists f=
rom Google Docs Remove Spreadsheet. Create Press Releases: Add current acti=
vity for each stage of business with links.

Routines - Sales
Manage Sales Pipeline Channels and Lead Data from: Emails, Voice, Site Memb=
ers, Website Live Chat & Voip Calls. Pull current content from Website to u=
se in Newsletter, Articles, Events & Press Releases. Send Newsletter and re=
view Statistics. Publish Press Releases to Websites.
Sales Routines - Manage Sales Pipeline Channels and Lead Data from: Emails,=
 Voice, Site Members, Website Live Chat & Voip Calls. Pull current content =
from Website to use in Newsletter, Articles, Events & Press Releases. Send =
Newsletter and review Statistics. Publish Press Releases to Websites.

Routines - Social Media
Manage CRM Site Users: Configure Profiles and Settings. Share Content as ap=
propriate: LinkedIn, Twitter, Facebook & Google+. Interact with Social Medi=
a Visitors as appropriate: Comments, Likes, Chat, Tweets, and Messages. Int=
eract with Site Visitors as appropriate: Email, Live Chat and Voip Calls.
Social Media Routines - Manage CRM Site Users: Configure Profiles and Setti=
ngs. Share Content as appropriate: LinkedIn, Twitter, Facebook & Google+. I=
nteract with Social Media Visitors as appropriate: Comments, Likes, Chat, T=
weets, and Messages. Interact with Site Visitors as appropriate: Email, Liv=
e Chat and Voip Calls.

Twitter
Twitter is an online news and social networking service where users post an=
d interact with messages restricted to 140 characters.
Share Content To Twitter - Setup Social Media Connectors to allow Content s=
haring from Website, LinkedIn, Google+ and Facebook to Twitter. Install Sha=
reThis functionality on Jamroom site.
Twitter Profile - Create Twitter Profile including Logos & Permissions.
OneAll Integration - Create Twitter Application and configure Application S=
ettings, Owner ID, Application Actions. Generate Consumer API Key & API Sec=
ret, create Client Access Token. Manage App & API Permissions. Update OneAl=
l with Access Token, Access Token Secret, Access Level Read and Write.

Yahoo
Yahoo Email Client Functionality is used and tested.
Yahoo Profile - Test Yahoo Profiles with Oneall and other systems such as E=
mail Clients and Logging. Review Development Tools and APIs.
OneAll Integration - Create Yahoo App and setup Application Type, Callback =
Domain, Client ID and Client Secret to access Yahoo APIs protected by OAuth=
. Register App settings into OneAll.

________________________________

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<br>
From Edric Kilimann </strong></span><br>
<br>
Edric Kilimann<br>
San Francisco CA 94102<br>
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<td><span style=3D"font-size: 28px;white-space: nowrap;">Social Media Integ=
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<p style=3D"width:35px;">&nbsp;&nbsp;</p>
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er: 0 none;">&nbsp;<strong>San
 Francisco CA 94102</strong> </a></td>
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<td style=3D"font-size:14px;">The Objective of this Social Media Integratio=
n Resume is to express my current availability for Remote Contract Social M=
edia Integration Projects and highlight my Customer Relationship Management=
 practices, strategies and technologies
 used to manage and analyze customer interactions and data throughout the c=
ustomer life-cycle, with the goal of improving business relationships with =
customers. The overall strategy is to create a pipeline of leads and contac=
ts from various channels such as
 websites, social media, chat, email &amp; newsletters to make those leads =
available for further sales processes. Relevant Platforms include: Zoho, Hu=
bSpot, Bitrix24, Facebook, FoxyCart, Google, Jamroom, LinkedIn, MailChimp, =
Microsoft Exchange Server, OneAll, Online
 Chat, Outlook, Twitter, Yahoo and other Platform Research. Development &am=
p; API Integrations of Visitors, Members &amp; Users Data Synchronization t=
o CRM. Documentation to Diagram the Flow of Leads &amp; Contacts. For more =
detailed descriptions of my skillsets and exposure
 see below. </td>
</tr>
<tr>
<td>
<p><br>
</p>
<table>
<tbody>
<tr>
<td valign=3D"top" style=3D"width: 49%;">
<h2><strong>CRM</strong></h2>
Customer relationship management (CRM) refers to the practices, strategies =
and technologies used to manage and analyze customer interactions and data =
throughout the customer life-cycle, with the goal of improving business rel=
ationships with customers. The overall
 strategy is to create a pipeline of leads and contacts from various channe=
ls such as websites, social media, chat, email &amp; newsletters to make th=
ose leads available for further sales processes.
<br>
<strong>Zoho</strong> - Zoho is a full stack platform with many tools and f=
unctionality to handle: Sales &amp; Marketing, Help Desk, Business Processe=
s, Finance, Human Resources, CRM, Email, Collaboration, Surveys, Campaigns,=
 Sites, Contact Management, Web Forms,
 Social Media Management, Sales Activity Management, Project Management, Bu=
g Tracker, Web Conferencing, Password Manager, Chat, Web based IT support, =
Web based Mobile Device Management, Remote Computer Management, Accounting,=
 Payments, Billing, Expense Reporting,
 Online Inventory and Order Management, Invoicing, Applicant Tracking, Cust=
om Mobile Apps, Business Intelligence, Website Monitoring, Real-time Dashbo=
ards, Leaderboards, Scorecards, Project Management, Visitor Tracking, Analy=
tics, Online Reporting. Research
 and setup Zoho CRM Portal including Calendar, Campaigns, Chat, Contact Man=
ager, Creator, CRM, Docs, Forms, Mail, Projects, SalesIQ, Feeds, Leads, Acc=
ounts, Contacts, Deals, Activities, Reports, Visitor Tracking. Setup Web Fo=
rms to push leads from website into
 CRM automatically, Data Filters to highlight relative content, manage User=
s and Security Control, Modules, Templates, Workflow Rules, Extensions &amp=
; APIs and Data Administration.
<br>
<strong>HubSpot</strong> - HubSpot is a CRM with functionality to manage Co=
ntacts, Companies, Deals, Tasks, Sales, Notifications, Templates, Sequences=
, Documents, Prospects, Meetings, Messages &amp; Call Queues. Setup &amp; C=
RM Configuration done on: Profile, Notifications,
 Email Integrations, Team, Calling, Import &amp; Export, Mobile Apps. Insta=
ll Marketing Tracking Code on Website. Setup Lead Flows to add Flow Trigger=
s, Callout, Data Forms &amp; Thank You Messages to gather visitor informati=
on for later use, such as to deliver offers,
 create registrations for events and gain insights about customers. Create =
Website Lead Flows to automatically gather data from all forms on Website. =
Create Pop-up Box Lead Flows to promote active social channels, and highlig=
ht the most valuable content. Add
 captured leads to email subscriber lists with push of captured contacts to=
 MailChimp list, and integrate email providers to push contacts to existing=
 email service provider.
<br>
<strong>Bitrix24</strong> - Bitrix24 is a CRM platform with functionality f=
or: Leads, Deals, Invoices, Quotes, Contacts, Companies, Activities, Stream=
s, Reports, Sales Funnel, Face Tracker, History, Products, Forms, Website W=
idgets. Also functionality for:
 Workgroups, Applications, Company, Time and Reports, Open Channels, Busine=
ss Tools, Telephony, Live Chat, API, Tasks, Calendar, Cloud Drive, Photos, =
Conversations, Webmail. Workspace Activity Stream allows System Notificatio=
n and easy addition of Messages,
 Tasks, Events, Polls, Files, Appreciations, Announcements, Workflow Tasks =
and Process Automation. Setup and Configure: Profile, Network Page, Notific=
ations, E-mail Integration, Company Details, Drive, Calendar, Employees. CR=
M: Templates, Custom Form Fields,
 Analytical Reports, Payment Options, Tracker, Statuses, Dropdowns, Format,=
 Duplicate Control, Invoice Numbers, Quotes. Telephony Connections, SIP, Us=
ers &amp; Access Permissions, Balance &amp; Statistics. Facebook Integratio=
n, REST API Service, Zapier, Widgets Code,
 Outlook &amp; Gmail Connectors, Desktop App for Windows. Inbound &amp; Out=
bound Web Hooks with Events &amp; Handlers.
<br>
<strong>Visitors, Members &amp; Users Data Synchronization to CRM</strong> =
- All Data is Synchronized into CRM from sources such as: Website Visitors =
&amp; Member Signup, Users, Phone Requests, Zoho Sales IQ Chats, Mail Chimp=
 Newsletter Signups, HubSpot Subscription
 Popup, Email Tracking, Outlook &amp; Gmail Integration, Voice Messages, SM=
S Messages, Social Marketing, Log Files, URL Link Tracking, Email Marketing=
 Tag Integration. Database API Integration via Jamroom Tables and APIs, PHP=
 Session Variables to log Cookies, Email,
 Pages Visited and Site Usage.
<p></p>
<p></p>
<h2><strong>Development</strong></h2>
Custom Development is done to implement special Website functions, Jamroom =
Platform Updates, Database Logging &amp; Exports, API Integrations and Repo=
rting. Also proprietary coding for the Iron Blue Platform.
<br>
<strong>Jamroom Templates</strong> - Modify Jamroom Content Page Templates =
and Routing Engine Files to add functionality for custom Templating to outp=
ut Custom HTML without Site Navigation. Create Custom Templates for Header,=
 Footer, Site Map and Custom Forms.
<br>
<strong>Social Follow Link Redirect Logging</strong> - Create Social Link R=
edirect from Email Links to first log Email, IP Address and Request to DB a=
nd create Visitor Tracking Cookies then redirect to external Social Media P=
ages via Query String Parameters
 in Links. This allows Logging of Visitors that go directly to the Social M=
edia Pages then to Website. Involves modification of Jamroom Routing Engine=
 Files and MySql Tables.
<br>
<strong>Zoho SalesIQ Tracking Codes</strong> - Add Zoho SalesIQ Tracking Co=
des to Newsletter &amp; Email Links. Integrate into Templates and other cus=
tom Email Marketing material and Email signatures.
<br>
<strong>Log Request To DB</strong> - Log all GET, POST and Request values t=
o Database, read and set Logged In User, Cookies, Session Ids, Query String=
s. Use of PHP Server, Global and Request Variables: REQUEST_URI, PATH_INFO,=
 QUERY_STRING, HTTP_HOST, HTTP_REFERER,
 HTTP_USER_AGENT, REMOTE_ADDR. Use of Adminer Tools for Database access and=
 reports. Modification of Routing Engine PHP files, some of the PHP script =
elements used are: foreach $key $value in $_GET &amp; $_POST, $_COOKIE, $_p=
ost, $_SESSION, $_user, $_REQUEST, setcookie,
 jrUser_session_start, implode, jrCore_db_query, mysql_connect, mysql_selec=
t_db, mysql_query, mysql_error. Modification of MySQL Tables to add new dat=
a.
<p></p>
<p></p>
<h2><strong>Development Environment</strong></h2>
Development Environment <br>
<strong>Smarty Templates</strong> - Smarty is a Template Engine for PHP, fa=
cilitating the separation of presentation (HTML/CSS) from application logic=
. This implies that PHP code is application logic, and is separated from th=
e presentation.
<br>
<strong>PhpStorm</strong> - PhpStorm is an Integrated Development Environme=
nt built for web development including full JavaScript, CSS and HTML suppor=
t. Other corresponding plugins can also be installed into PhpStorm.
<p></p>
<p></p>
<h2><strong>DNS</strong></h2>
Domain Name Service is used across the internet and internal networks to gu=
ide Network Traffic.
<br>
<strong>Base Setup</strong> - Setup Internal and External DNS with FreeDNS =
for all Email, Website, Domain, Suffixs, VPN, Network Tools &amp; Security.=
 Addition of MX, TXT, A, CNAME, PTR, DMARC, SPF records. Use of DNS Testing=
 Tools such as Mxtoolbox, Intodns, Whois,
 Nslookup &amp; Dnscmd, Ping, Trace, Port Scan. Test Email Server for Deliv=
erability and Blacklist Checks.
<p></p>
<p></p>
<h2><strong>Documentation</strong></h2>
Documentation for all Site and Systems Functionality. <br>
<strong>Resume Publication</strong> - Created from Project Management Item =
Blurbs and complied into a Social Media Integration Resume. Then final Resu=
me HTML published on Website, Admin Forums, Email Campaigns, Montgomery Lig=
htSwitch Website, Facebook, linkedIn,
 Google&#43; &amp; Twitter. <br>
<strong>Base Template Docs</strong> - Create Base Template for all Document=
s used online, printed, PDF, Word etc. Streamline organization of Site Docu=
mentation.
<br>
<strong>SharePoint, SSRS, SSIS to AWS &amp; Azure Cloud</strong> - Creation=
 of detailed analysis of possible implementation of SharePoint, SSRS, SSIS =
to AWS &amp; Azure Cloud.
<br>
<strong>Site &amp; System Functions</strong> - Create detailed Documentatio=
n for all site functionality such as New Members, Payment Gateways, Develop=
ment etc. The Documentation is segmented by User Type such as Administrator=
s, Managers, Members, Visitors.
<br>
<strong>Diagram Flow of Leads &amp; Contacts</strong> - Create Diagram Flow=
 of Leads and Contacts from all sources and how they are related. This incl=
udes Web, Chat, Email, Phone, Direct Contact, Members, Removals, Newsletter=
s, Social Media &amp; Press Releases.
<p></p>
<p></p>
<h2><strong>Email</strong></h2>
Management of all Emails for Internal Systems, Website, and Social Media Ac=
counts. Manage Newsletter Subscription and Removal Lists. Integrate and man=
age Exchange Server and Email Security, DNS, Blocks, Spam Filtering.
<br>
<strong>Jamroom Templates</strong> - Manage Jamroom Email Templates for var=
ious platform modules: Action, Akismet, Auto Follow, Comment, Core, Custom =
Form, Event, Follower, Forum, FoxyCart, Group, Group Discuss, Like, LogWatc=
h, Market, OneAll, Rating, Service
 Shop, Ticket, Tracker, Users. Modify Templates to add Logo Branding, HTML =
formats, custom functionality.
<br>
<strong>MailGun</strong> - Powerful APIs that enable send, receive and trac=
k email effortlessly. Integrate MailGun with Jamroom and setup of Public AP=
I Key, Secret API Key, MailGun Domain.
<br>
<strong>Test Accounts</strong> - Create and manage multiple test email acco=
unts on various email platforms and internal systems to test functionality,=
 formats, deliverability and development requirements.
<p></p>
<p></p>
<h2><strong>Facebook</strong></h2>
Facebook is a social networking website and service where users can post co=
mments, share photographs and links to news or other interesting content on=
 the Web, play games, chat live, and even stream live video.
<br>
<strong>Share Content To Facebook</strong> - Setup Social Media Connectors =
to allow Content sharing from Website, LinkedIn, Twitter and Google&#43; to=
 Facebook. Install ShareThis functionality on Jamroom site.
<br>
<strong>OneAll Integration</strong> - Setup Facebook Developer Account with=
 Verification to create and register Facebook App and configure setting: Ap=
p ID, App Secret, Display Name, Namespace, Contact Email, Privacy Policy UR=
L, Terms of Service URL, App Icon,
 Category, Website, Site URL, Permissions. Register Facebook App with OneAl=
l. <br>
<strong>Facebook Profile</strong> - Setup Company Facebook Profile, add Log=
o, create base content manage permissions. Manage Connector Apps for Bitrix=
24, MailChimp, Twitter, Yelp, Zapier &amp; Zoho. Mange Pages, Events, Posts=
 and Groups.
<p></p>
<p></p>
<h2><strong>FoxyCart</strong></h2>
FoxyCart allows you to sell any product, to any customer, on any website, o=
n any device. Create and manage multiple stores from one dashboard. Needed =
are Website Integration, Email Functionality, Product Templates and PayPal =
Integration.
<br>
<strong>Website Integration</strong> - Integrate Javascript Code Snippets o=
n Website to allow FoxyCart functionality. Configure Store settings into We=
bsite Platform Dashboard: API Key, Store Sub Domain URL, Store Version.
<br>
<strong>Email Functionality</strong> - Setup System Emails used for Ecommer=
ce functionality. Review all Emails generated during product purchases: new=
 purchase, new sale, new user, receipt, system sale.
<br>
<strong>Product Templates</strong> - Product Templates are used to define t=
he URLs used for purchasing products which consist of Product Name, Price, =
Location, Web Address &amp; Product Code. URL Encoding is used to maintain =
details in Website product links.
<br>
<strong>FoxyCart Profile</strong> - Setup FoxyCart account profile, impleme=
nt website integration code snippets, review security issues and all Ecomme=
rce functionality. FoxyCart starts in development mode, and cannot process =
live transactions until the store
 is activated to enable a live payment gateway. <br>
<strong>PayPal</strong> - Setup PayPal and connect to FoxyCart as a Payment=
 Gateway.
<p></p>
<p></p>
<h2><strong>Google</strong></h2>
Google Plus is a social network from Google. Some of its tools and features=
 come from existing services and platforms, some of the features are simila=
r to other popular social networks and micro-blogging platforms.
<br>
<strong>Share Content To Google&#43;</strong> - Setup Social Media Connecto=
rs to allow Content sharing from Website, LinkedIn, Twitter and Facebook to=
 Google&#43;. Install ShareThis functionality on Jamroom site.
<br>
<strong>Google&#43; Profile</strong> - Setup Company Google&#43; Profile, a=
dd Logo, create base content and manage permissions. Review other available=
 Google Products for future integration. Mange Pages, Events, Posts, Notifi=
cations, and Communities. Manage Connector
 Apps for Bitrix24, MailChimp, Twitter, Zapier &amp; Zoho. <br>
<strong>Google Docs for Campaign Subscribers</strong> - Google Docs Forms a=
nd Spreadsheets used to manage Campaign Subscribers. Create Form for Email =
Removal Requests.
<br>
<strong>OneAll Integration</strong> - Create and register new Google API Ap=
plication, configure and setup: Application type, JavaScript origins &amp; =
Redirect URIs. Create credentials for OAuth keys with Client ID &amp; Secre=
t. Register application settings into OneAll.
<p></p>
<p></p>
<h2><strong>Iron Blue</strong></h2>
Customized Business Intelligence Software &amp; Tools. <br>
<strong>Iron Blue Platform</strong> - Iron Blue is a proprietary custom sui=
te of products for internal use consisting of various back-end Business Int=
elligence Tools and Social Media Platforms.
<p></p>
<p></p>
<h2><strong>Jamroom</strong></h2>
Jamroom is an Open Source Social Media platform built with PHP, MySQL. <br>
<strong>Form Design</strong> - Add Fields and Code for extra functionality =
such as Custom Searches, Backend Reporting, User Management &amp; Content M=
anagement.
<br>
<strong>Platform Setup</strong> - Configure all Site Settings &amp; Templat=
es, Base Content, Base Layout, Quotas, Permissions and User Functionality. =
Modification of Skin Theme Template Code to allow for Custom Functionality.=
 Mange Site Content with Embedded Forms,
 Event Calendars, Gallery Images, HTML Editor, Item Lists, Item Lists(Combi=
ned), RSS Feed, Site Search, Tag Clouds, Template Code, Uploaded Images, Us=
er Login &amp; Signup and Video Players.
<br>
<strong>Customizations</strong> - Customization to various functionality an=
d development such as Admin Navigation, Site Map, Request Routing Engine, L=
ogging, Reporting &amp; Cookie Management.
<br>
<strong>ShareThis Profile</strong> - Setup and configure ShareThis function=
ality on Jamroom to allow content sharing across multiple Social Media plat=
forms.
<br>
<strong>Backup to Amazon S3</strong> - Setup and configuration of automatic=
 backup of system files and databases to Amazon Web Services (AWS). Bucket =
Name, Region, AWS Secret Key. Test Backup and Restore processes.
<br>
<strong>Documentation Forums</strong> - Creation of detailed Site Documenta=
tion and Forums Structures to allow various levels of access to Public, Man=
agement and Admin Users.
<br>
<strong>Jamroom Profile</strong> - Configuration of Hosting and Server deta=
ils, including DNS, Logging, Testing, Backups, and Third Party Integrations=
 such as Facebook, Twitter, Google&#43;, Google Docs, LinkedIn, Zapier, Ana=
lytics, Zoho SalesIQ Chat, OneAll, Mail
 Chimp Newsletter &amp; FoxyCart. </td>
<td style=3D"width: 20px;">
<p></p>
</td>
<td valign=3D"top" style=3D"width: 49%;">
<h2><strong>LinkedIn</strong></h2>
LinkedIn is a Social Media Platform dedicated to business related content a=
nd contacts.
<br>
<strong>LinkedIn Publishing</strong> - Added LinkedIn Publishing as a means=
 to display content from LinkedIn to other Platforms.
<br>
<strong>Share Content To LinkedIn</strong> - Setup Social Media Connectors =
to allow Content sharing from Website, Google&#43;, Twitter and Facebook to=
 LinkedIn. Install ShareThis functionality on Jamroom site.
<br>
<strong>LinkedIn Profile</strong> - Setup LinkedIn Profile and update infor=
mation including logos, images, base pages.
<br>
<strong>OneAll Integration</strong> - Create LinkedIn Application and manag=
e Authentication, Settings, Roles, Mobile, JavaScript, OS, Usage &amp; Limi=
ts. Register LinkedIn App with OneAll and setup Authorized Redirect, Client=
 ID &amp; Secret.
<p></p>
<p></p>
<h2><strong>Mail Chimp</strong></h2>
MailChimp is a leading Email Marketing Platform used to communicate with su=
bscribers and track marketing performance.
<br>
<strong>Subscription List Management</strong> - Manage Subscription Lists: =
Manage Contacts, Signup Forms, List name and defaults, Publicity Settings, =
List Fields &amp; Merge Tags, Required Footer Content, Email Beamer, Webhoo=
ks, Export Lists for use in other marketing
 campaigns. Handle Removals and review Google Analytics &amp; List Statisti=
cs. <br>
<strong>Performance Reporting</strong> - Review Newsletter Marketing Statis=
tics such as: Open rate, List averages, Industry averages, Click rate, Open=
ed, Clicked, Bounced, Unsubscribed, Successful deliveries, Total opens, Cli=
cks per unique opens, Total clicks,
 Top links clicked, Subscribers with most opens, Social performance, Tweets=
, URL clicks, Likes, Top locations by opens.
<br>
<strong>Campaign Management</strong> - Create Custom Website page code with=
 custom formatting of Newsletter HTML content for current Newsletters. Modi=
fy Website Routing Engine to allow hidden URL with Query String settings to=
 allow content to be imported on
 send time. Upload Campaign images and get URLs for use in HTML. <br>
<strong>Mail Chimp Profile</strong> - Create MailChimp profile and setup Ca=
mpaigns, Templates, Lists, Reports and Automation to send Emails based on E=
vents and Subscriber behavior. Configure API Key, List ID, Verify Domain, L=
ists, Suppression Lists, RSS Feeds,
 Unsubscribe Routines. Setup Integrations to Website, Facebook &amp; HubSpo=
t. <br>
<strong>Web Form Lead Code</strong> - Setup HubSpot Popup code to allow Web=
site Users to add their Email to MailChimp marketing campaigns. Manage Lead=
 Flows and Collected data to MailChimp.
<br>
<strong>Removal Systems</strong> - Configure Google Docs Form Code to allow=
 Subscription Removal. Setup Export from Google Docs and Import to Suppress=
ion Lists. Manage Email removals from other internal and external marketing=
 campaigns.
<p></p>
<p></p>
<h2><strong>Microsoft Exchange Server</strong></h2>
Exchange is used for front-end and back-end Email services. <br>
<strong>Custom Email Routing</strong> - Custom Integration Transport Agent =
DLLs for specialized Email Routing. Build Website interface to configure Lo=
okups, Tiers, Processes, Tests, System and Error Logs &amp; Debug Settings.=
 DLL created with SQL, .NET, Factory
 Design Pattern, OnEndOfDataHandler Event Handler. Namespaces: SmtpReceiveA=
gent, SmtpReceiveAgentFactory, Microsoft.Exchange.Data.Transport &amp; Smtp=
. Use PowerShell scripts for Install, Enable, Disable and Uninstall Agents =
and Queues.
<br>
<strong>Exchange Setup</strong> - Install and configure Exchange Server 201=
2. Organization and Windows Domain integration. Mail Flow: rules, delivery =
reports, accepted domains, email address policies, receive connectors, send=
 connectors. Permissions for admin
 roles, user roles, Outlook Web App policies. Servers, databases, availabil=
ity groups, virtual directories, SSL Certificates.
<br>
<strong>Public Emails And Folders</strong> - Manage adding new public Email=
s and folders with Exchange Management Shell Tools &amp; PowerShell Routine=
s.
<p></p>
<p></p>
<h2><strong>OneAll</strong></h2>
Use OneAll Social Login service to let users login and register with one cl=
ick on to website or mobile apps using their social network accounts. Impro=
ve sign-up rate, obtain pre-validated email addresses and gather rich demog=
raphic user data without using any
 forms. <br>
<strong>OneAll Profile</strong> - Research, integrate and setup OneAll Soci=
al Login functionality for Facebook, Yahoo, LinkedIn, Google&#43;, Twitter =
&amp; Mail Chimp. Configure Subdomain, Public Key, Private Key, API Endpoin=
t in website dashboard.
<br>
<strong>Test Login Functionality</strong> - Create test accounts for each o=
f the login types: Facebook, Yahoo, LinkedIn, Google&#43;, Twitter &amp; Ma=
ilChimp. Test and validate the login and reporting functionality of each ty=
pe.
<p></p>
<p></p>
<h2><strong>Online Chat</strong></h2>
Online Chat is accessed via Website and allows live communication with site=
 support &amp; sales personnel.
<br>
<strong>Zoho SalesIQ</strong> - Install Web Embed Zoho SalesIQ Chat Code, J=
avaScript APIs and Custom CSS. Integrate Google Analytics and Zoho CRM. Por=
tal allows for Live Chat, Reporting, Tracking, Lead Scoring, Logging of Web=
 Requests. Data prepopulated from
 URL. Manage Chat Transcripts via Email. <br>
<strong>Bitrix Chat</strong> - Bitrix CRM has internal Chat Functionality f=
or Bitrix Users. This allows all site support and sales communication to be=
 funneled into CRM Pipeline.
<br>
<strong>Chat Research</strong> - Items Researched to implement Chat Functio=
nality: Instant Messenger, AIM, Skype, Windows Live Messenger, Yahoo Messen=
ger, ICQ, GTalk, QQ, WeChat, Olark, Chatra, JavaScript APIs, Custom CSS, We=
b Embed Code.
<p></p>
<p></p>
<h2><strong>Outlook</strong></h2>
Microsoft Outlook is an Email client that is used for the majority of inter=
nal communication and allows for custom tools and integrations.
<br>
<strong>Custom Macros</strong> - Create and modify specialized VSTO Add-In =
Macros for Processing of Emails, Auto Replies, Database Account Access, Com=
munication Logs, Custom Text Formatters. Development platforms include VBA,=
 C#.NET, SQL, Exchange, Office Interop
 Outlook Inspectors Events. <br>
<strong>Email Handling Rules</strong> - Manage Email Handling Rules for all=
 accounts and services such as routing client Emails to proper departments,=
 archiving, spam deletion.
<p></p>
<p></p>
<h2><strong>Platform Research</strong></h2>
With many free and paid social media and digital management tools to choose=
 from it is important to research and make proper decisions from the platfo=
rms and integrations available. This includes functionality such as Ecommer=
ce, Analytics, Telephony, Web Forms,
 Office Tools etc. <br>
<strong>Research Social Media Platforms, Tools And Integrations</strong> - =
Some of the platforms that have been researched but not implemented are: Au=
topilot, Vcita, CRM Pro, Insightly, Janrain, Twilio, Slack, Recurly, Adword=
s, Hatchbuck, Apptimize, Segment,
 Woopra, Data2CRM, Promoter, JivoChat, Lifecycle, LiveChat, Mode, MouseStat=
s, Olark, OpenCart, VanillaSoft, Tableau &amp; Inbound.
<p></p>
<p></p>
<h2><strong>Quota</strong></h2>
The Jamroom Quota System is used to allocate or restrict module resources t=
o User Profiles.
<br>
<strong>Quota Configuration</strong> - Quota Browser is part of the Admin C=
ontrol Panel Tools and is used to manage the various Quota Level Permission=
s and functionality for User Groups (Site_Partners, Site_Visitor, Site_Admi=
nistrators, Site_Members, Site_Managers)
 and Account Types (Standard User, Profile Admin and Master Admin, Power Us=
er). Set Quota Levels for: Event Calendars, Gallery Images, HTML Editor, It=
em Lists, Item Lists(Combined), RSS Feed, Site Search, Tag Clouds, Template=
 Code, Uploaded Images, User Login
 &amp; Signup and Video Players.
<p></p>
<p></p>
<h2><strong>Reports</strong></h2>
Reports are used for various levels of data retrieval from various sources =
including: Custom Page Formats, Access Logs, Newsletters, Project Managemen=
t Forums, Internal Databases and Social Media Platforms.
<br>
<strong>Log Files</strong> - Adminer Database Tools are able to run custom =
SQL statements for reporting on Website Log Files to identify use patterns =
and any potential security issues.
<br>
<strong>OneAll Reports</strong> - User Insights, Summary, Connections, Demo=
graphics, New Users, Returning Users, Shared Content.
<br>
<strong>Visitor Reports and Exports</strong> - Visitor Reports and Exports,=
 use APIs to update CRM and create marketing from exports.
<br>
<strong>Google Analytics, Surveys, Data Studio, Optimize</strong> - Google =
Analytics is a freemium web analytics service that tracks and reports websi=
te traffic. Reports include: Real Time Locations, Traffic Sources, Behavior=
, Events, Conversions, Active Users,
 User Explorer, Demographics, Benchmarking, Campaigns &amp; Behavior Flow. =
Setup Profile &amp; Account Settings, Filters, Property Settings, User Mana=
gement, Tracking Info and Website Integration Code.
<br>
<strong>Content Page Template Formats</strong> - Modify back-end page forma=
t templates to customize display HTML for Newsletters, Google Posts, Facebo=
ok Posts, LinkedIn Posts and other special display formats.
<p></p>
<p></p>
<h2><strong>Routines - Content</strong></h2>
Create Content as appropriate: Events, Blog Posts, Forum Responses, Website=
 and Other Social Media Content. Update &amp; Share Social Media Integratio=
n Resume: Create HTML Output Formats for: Emailers, Websites &amp; PDF. Upd=
ate Resume to LinkedIn, Facebook &amp; Google&#43;
 Profiles. Create Documentation for Resume Updates. Create Newsletter Campa=
igns: Review settings in MailChimp, Google Docs, Outlook &amp; Exchange. Sy=
nc Subscribers to Users in ACP MailChimp Module. Add Newsletter in MailChim=
p, add Suppression Lists from Google
 Docs Remove Spreadsheet. Create Press Releases: Add current activity for e=
ach stage of business with links.
<br>
<strong>Content Routines</strong> - Create Content as appropriate: Events, =
Blog Posts, Forum Responses, Website and Other Social Media Content. Update=
 &amp; Share Social Media Integration Resume: Create HTML Output Formats fo=
r: Emailers, Websites &amp; PDF. Update
 Resume to LinkedIn, Facebook &amp; Google&#43; Profiles. Create Documentat=
ion for Resume Updates. Create Newsletter Campaigns: Review settings in Mai=
lChimp, Google Docs, Outlook &amp; Exchange. Sync Subscribers to Users in A=
CP MailChimp Module. Add Newsletter in MailChimp,
 add Suppression Lists from Google Docs Remove Spreadsheet. Create Press Re=
leases: Add current activity for each stage of business with links.
<p></p>
<p></p>
<h2><strong>Routines - Sales</strong></h2>
Manage Sales Pipeline Channels and Lead Data from: Emails, Voice, Site Memb=
ers, Website Live Chat &amp; Voip Calls. Pull current content from Website =
to use in Newsletter, Articles, Events &amp; Press Releases. Send Newslette=
r and review Statistics. Publish Press Releases
 to Websites. <br>
<strong>Sales Routines</strong> - Manage Sales Pipeline Channels and Lead D=
ata from: Emails, Voice, Site Members, Website Live Chat &amp; Voip Calls. =
Pull current content from Website to use in Newsletter, Articles, Events &a=
mp; Press Releases. Send Newsletter and
 review Statistics. Publish Press Releases to Websites.
<p></p>
<p></p>
<h2><strong>Routines - Social Media</strong></h2>
Manage CRM Site Users: Configure Profiles and Settings. Share Content as ap=
propriate: LinkedIn, Twitter, Facebook &amp; Google&#43;. Interact with Soc=
ial Media Visitors as appropriate: Comments, Likes, Chat, Tweets, and Messa=
ges. Interact with Site Visitors as appropriate:
 Email, Live Chat and Voip Calls. <br>
<strong>Social Media Routines</strong> - Manage CRM Site Users: Configure P=
rofiles and Settings. Share Content as appropriate: LinkedIn, Twitter, Face=
book &amp; Google&#43;. Interact with Social Media Visitors as appropriate:=
 Comments, Likes, Chat, Tweets, and Messages.
 Interact with Site Visitors as appropriate: Email, Live Chat and Voip Call=
s.
<p></p>
<p></p>
<h2><strong>Twitter</strong></h2>
Twitter is an online news and social networking service where users post an=
d interact with messages restricted to 140 characters.
<br>
<strong>Share Content To Twitter</strong> - Setup Social Media Connectors t=
o allow Content sharing from Website, LinkedIn, Google&#43; and Facebook to=
 Twitter. Install ShareThis functionality on Jamroom site.
<br>
<strong>Twitter Profile</strong> - Create Twitter Profile including Logos &=
amp; Permissions.
<br>
<strong>OneAll Integration</strong> - Create Twitter Application and config=
ure Application Settings, Owner ID, Application Actions. Generate Consumer =
API Key &amp; API Secret, create Client Access Token. Manage App &amp; API =
Permissions. Update OneAll with Access Token,
 Access Token Secret, Access Level Read and Write.
<p></p>
<p></p>
<h2><strong>Yahoo</strong></h2>
Yahoo Email Client Functionality is used and tested. <br>
<strong>Yahoo Profile</strong> - Test Yahoo Profiles with Oneall and other =
systems such as Email Clients and Logging. Review Development Tools and API=
s.
<br>
<strong>OneAll Integration</strong> - Create Yahoo App and setup Applicatio=
n Type, Callback Domain, Client ID and Client Secret to access Yahoo APIs p=
rotected by OAuth. Register App settings into OneAll.
</td>
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